Questions
What people ask about PDFjet Forms, and the answers.
- Isn't email an unsafe way to send forms?
- Email isn't private: it is stored on mail servers, and attachments can be forwarded or end up in the wrong inbox. That's why PDFjet Forms can encrypt the answers on your client's device, before the PDF is even attached. What travels by email, and what stays in the mailboxes, is then a PDF whose answers only you can open. You keep the convenience of email without the answers being readable along the way. In the editor, click Email and check Encrypt the answers.
- Who can see the answers?
- In a regular form, anyone who has the filled PDF: you, the person who filled it in, anyone it is forwarded to, and the email services it passes through, as with any attachment. The answers are written into the PDF on that person's device, so they never pass through our server, and we keep no copy.
- With Encrypt the answers, only you can open them, with your key: no one along the way can read them. The person filling it in can keep a regular copy for themselves.
- Where is my key for encrypted answers?
- Your key is saved as a file, private-key.json, when it is made. Keep it with your forms. With it, you can open your answers on any computer. Your browser keeps a copy too, so that Collect responses opens the answers without asking for the file.
- Can someone on my team open the answers too?
- Yes: give them a copy of your key file, private-key.json. With it, they open the answers on their own computer, the same way you do. Share it the way you would share a password: anyone who has the key can open the answers.
- What if I lose my key for encrypted answers?
- Without the key, encrypted answers can't be opened by anyone, us included: we never have it. Answers you have already saved as regular PDFs are not affected. To go on, open your form in the editor and save it; when it asks about the key, choose Make a new key, then send the new copy. Answers to the copies you sent before stay locked with the old key. So keep your key file, and a second copy of it, as the Guide says.
- Do the people filling in my form need an account, or to pay?
- No. Filling in a form is free and needs no account.
- Can my clients fill in a form on a phone?
- Yes, on an iPhone or an Android phone, in its browser. They save the PDF from your email, open forms.pdfjet.com/fill, choose the PDF, fill it in, save it and send it back.
- Firefox opens each PDF as I save it. How do I stop it?
- That is a setting of Firefox's own: in its settings, under Applications, choose Save File for "Portable Document Format (PDF)". Then saving just saves the PDF to your downloads.
- What is the difference between Free and Plus?
- A small line, and nothing else. The free version adds "Made with the free version of PDFjet Forms" at the bottom: on each page of a form, and on the first page of other documents. Everything else is the same, encrypted answers included. PDFjet Forms Plus is $50 USD a year per person, or $5 USD a month per person. Sales tax is added at checkout where it applies; in the EU and UK, VAT is included.
- I bought Plus on another computer. How do I use it on this one?
- Open the link in the email with your key, on this computer, and Plus is active here too. Or copy the key from that email, and paste it under Have a key? on the front page. Lost the email? Lost your key?, under the field, sends it again. There is nothing to buy again: one key works in every browser you use.
- My key was shared by mistake. What do I do?
- Replace it, from Replace the key on the front page: type the email you bought with, and we email that address a link to confirm. Once replaced, everyone with the old key or its invite link goes back to the free version, and you get a new key to share with those who should keep Plus. Your subscription and the forms you made stay as they are. Someone leaving your team doesn't need this: forms they made keep working.
Another question? Write to support@pdfjet.com. The words used here are explained in Words we use.